[et_pb_section fb_built=”1″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_row _builder_version=”4.6.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_text _builder_version=”4.6.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n
GENERAL TERMS AND CONDITIONS \u2013 VOUCHERS<\/strong><\/p>\n These General Terms and Conditions (hereinafter referred to as the \u201cTerms and Conditions\u201d) of Amenity Resorts 1. INTRODUCTORY PROVISIONS<\/strong><\/p>\n For the purposes of these Terms and Conditions, the terms set out below shall have the meanings assigned to them in this provision: The purchase of a Value Voucher does not constitute the purchase of a specific service, but solely The purchase of a Discounted Voucher constitutes the purchase of a predefined service. The value of the Discounted Voucher may be used to pay for accommodation together with a defined package of services during specified months and on specified days, within the Voucher\u2019s period of validity (two years from the date of purchase). The value of a Discounted Voucher is predefined by means of a list of the services included. A Discounted Voucher is valid only at the selected resort, and the defined services represented by its value must be redeemed in a single transaction. Website means the Seller\u2019s website available at https:\/\/eshop.amenity.cz; 1.3<\/strong> Where the Customer or the Voucher Holder is a Consumer, any relationships, rights and obligations arising from the Purchase 1.4.<\/strong> These Terms and Conditions further govern the rights and obligations of the parties when using the Website 1.5.<\/strong> Where the Purchase Agreement regulates a matter addressed by these Terms and Conditions differently, such 1.6.<\/strong> The Purchase Agreement and these Terms and Conditions are drawn up in the Czech language. The Purchase Agreement may be entered into 1.7<\/strong> The concluded Purchase Agreement shall be archived in electronic form by the Seller, who shall enable 1.8<\/strong> The Seller may amend or supplement these Terms and Conditions. This provision shall not 2. VOUCHER ORDER, CONCLUSION OF THE PURCHASE AGREEMENT AND DELIVERY OF THE VOUCHER<\/strong><\/p>\n 2.1<\/strong> The Customer shall place an order for a Voucher redeemable for accommodation and services at Amenity Resorts or Hotel Bouda Helena (hereinafter referred to as the \u201cOrder\u201d) and pay for it by being redirected to the payment gateway through the shopping cart (https:\/\/eshop.amenity.cz\/kosik\/<\/a>) available on the website https:\/\/eshop.amenity.cz<\/a>. Information concerning the individual technical steps leading to the placement of the Order is also apparent from the Website.<\/p>\n 2.2<\/strong> In the first step, the Customer shall select the type of Voucher \u2013 a Value Voucher or a Discounted Voucher. In the case of a Value Voucher, the Customer shall select the Voucher value in the second step. In the following step, the Customer shall select a Voucher design and may add a personal message. In the final step, the Customer shall enter their contact details and confirm their agreement with these Terms and Conditions. Before submitting the Order, the Customer must verify the correctness and completeness of In the case of a Discounted Voucher, the Customer shall, in the second step, select the resort for which the Discounted Voucher is to be issued or designated for use. In the following step, the Customer shall select a Voucher design and may add a personal message. In the final step, the Customer shall enter their contact details and confirm their agreement with these Terms and Conditions. Before submitting the Order, the Customer must verify the correctness and completeness of the data entered at the individual steps. The data stated in a submitted Order shall be deemed correct and binding. The Customer must notify the Seller of any change thereto without undue delay by e-mail sent to the address specified in the introductory section of these Terms and Conditions. The Customer shall submit the Order by clicking the \u201cSubmit Order\u201d button. Upon submission, the Order shall be binding on the Customer. The Seller informs the Customer that the Order is placed without selecting a method of delivery or payment, as Vouchers are always delivered by e-mail to the address stated by the Customer in the Order, and payment of the Voucher Price is always made online by payment card. 2.3<\/strong> Upon payment of the Voucher Price, the Customer shall be informed immediately of the acceptance and processing of the Order 2.4<\/strong> The Voucher shall be issued as of the date on which the Voucher Price is paid. No later than 24 hours after payment of the Voucher Price, the Customer shall be sent, by the e-mail referred to in the preceding paragraph 2.3, a link enabling the Customer to download the Voucher in electronic PDF format. Delivery to the Customer of the e-mail containing the link for downloading the Voucher in PDF format shall constitute delivery of the Voucher. The costs associated with delivery of the Voucher shall be borne by the Seller.<\/p>\n 2.5<\/strong> The Purchase Agreement shall be concluded upon delivery to the Customer of the Seller\u2019s acceptance of the Order pursuant to paragraph 2.3 of this Article 2. The Purchase Agreement shall consist of the Order and the acceptance of the Order, and these Terms and Conditions shall also form part of the Purchase Agreement. The Seller shall archive the Purchase Agreement in electronic form, and it shall not be accessible to unauthorised third parties, except where disclosure is required by law or for archival purposes. The Purchase Agreement shall be made available to the Customer at any time upon request.<\/p>\n 2.8<\/strong> The Customer acknowledges that, pursuant to Section 1726 of the Civil Code, the Seller excludes the conclusion of a Purchase Agreement unless 3. PRICE AND PAYMENT TERMS<\/strong><\/p>\n 3.1<\/strong> The price of a Value Voucher shall be an amount equal to the nominal value of the Voucher selected by the Customer in the Order in accordance with these Terms and Conditions. The Voucher Price shall become due upon submission of the Order through the Website, and the Customer\u2019s obligation to pay the Voucher Price shall be discharged when the relevant amount is credited to the Seller\u2019s account.<\/p>\n The price of a Discounted Voucher shall be predetermined on the basis of the selected resort and shall not represent a nominal monetary value, but rather a package of accommodation and services to which the Customer shall be entitled at the selected resort under that type of Voucher. 3.3<\/strong> Any costs incurred by the Customer in connection with the use of means of distance communication for the conclusion of the Purchase Agreement 4. PROCEDURE AND CONDITIONS FOR REDEEMING A VOUCHER \u2013 VALUE VOUCHER AND DISCOUNTED VOUCHER<\/strong><\/p>\n VALUE VOUCHER<\/u><\/strong><\/p>\n 4.1<\/strong> A Value Voucher may be used for the progressive redemption of any services offered by the Provider at its Amenity Resorts properties or Hotel Bouda Helena, as selected by the Voucher Holder, at any of the Provider\u2019s establishments that provide the requested service. An indicative overview of the services offered by the individual establishments of the Provider may be found, in particular, on the Websites. The Provider\u2019s Performance, i.e. the provision of the services referred to in this paragraph 4.1, shall constitute a separate legal relationship between the Voucher Holder and the Provider and shall be governed by the Service Agreement, of which the GTC form an integral part.<\/p>\n 4.2<\/strong> In accordance with the GTC, the Voucher Holder shall order the selected service or reserve the relevant date and scope of services, either by telephone or through the electronic booking form available on the Websites www.amenity.cz<\/a> or www.hotel-bouda-helena.cz<\/a>, or by other means, including in person or by e-mail. Any order for the Provider\u2019s Performance must state that the Voucher is to be redeemed and must include the Voucher\u2019s unique numerical code and nominal value; when placing an order through the Website, this information shall be entered in the notes field or otherwise in accordance with the instructions provided there.<\/p>\n 4.3<\/strong> A Voucher may be used, meaning redeemed with the Provider and the relevant service received using the Voucher, 4.4<\/strong> A Voucher may be redeemed progressively. Services may be purchased using the Voucher where the price is lower than, 4.5<\/strong> After receiving the Voucher, the Customer shall print it. In printed form, the Voucher is transferable and 4.6.<\/strong> A Voucher may not be exchanged for cash. A Voucher may not be combined with other vouchers.<\/p>\n 4.7.<\/strong> Upon delivery of the Voucher, the Customer or, as applicable, the Voucher Holder shall assume responsibility for its loss, 4.8.<\/strong> Where a Voucher relates to a service the provision of which is, under applicable law or the Provider\u2019s terms, 4.9.<\/strong> As the Voucher relates to the provision of services, by accepting these Terms and Conditions the Customer expressly agrees, pursuant to Section 1823 of the Civil Code, that such services may be provided by DISCOUNTED VOUCHER<\/strong><\/p>\n 4.10<\/strong>. A Discounted Voucher may be used for a one-time redemption of clearly defined services offered by the Provider at its Amenity Resorts properties or Hotel Bouda Helena, as specified in the purchased Voucher. The Provider\u2019s Performance, i.e. the provision of the services referred to in paragraph 4.11, shall constitute a separate legal relationship between the Voucher Holder and the Provider and shall be governed by the Service Agreement, of which the GTC form an integral part.<\/p>\n 4.11.<\/strong> A Discounted Voucher may be used, meaning redeemed with the Provider and the relevant service received using the Voucher, only before the expiry of its period of validity, which is two years from the date of issue. The expiry date is stated on the Voucher. If the Voucher Holder fails to use the Voucher during its period of validity, all rights and obligations associated with the Voucher shall expire upon the expiry of that period, without any entitlement to a refund of the Voucher Price or any other performance.<\/p>\n 4.12.<\/strong> A Discounted Voucher may be redeemed only once. Only the predefined services clearly described on the Voucher for the selected resort may be redeemed using the Voucher. The Customer may receive the services only at the selected resort and during the dates and on the days predefined according to the resort type and the applicable period.<\/p>\n 4.13.<\/strong> After receiving the Voucher, the Customer shall print it. In printed form, the Voucher is transferable and 4.14.<\/strong> A Voucher may not be exchanged for cash. A Voucher may not be combined with other vouchers.<\/p>\n 4.15.<\/strong> Upon delivery of the Voucher, the Customer or, as applicable, the Voucher Holder shall assume responsibility for its loss, theft or damage, and any entitlement to redeem the Voucher shall lapse in such cases.<\/p>\n 4.16.<\/strong> Where a Voucher relates to a service the provision of which is, under applicable law or the Provider\u2019s terms, 4.17.<\/strong> As the Voucher relates to the provision of services, by accepting these Terms and Conditions the Customer expressly agrees, pursuant to Section 1823 of the Civil Code, that such services may be provided by 5. TERMINATION OF THE CONTRACTUAL RELATIONSHIP ESTABLISHED BY THE PURCHASE AGREEMENT<\/strong><\/p>\n 5.1<\/strong> The contractual relationship established by the Purchase Agreement may be terminated by agreement between the Seller and the Customer or 5.2<\/strong> Withdrawal from the Purchase Agreement shall cancel the Purchase Agreement from the outset, and the Purchase Agreement shall be treated as though it had never
s.r.o., with its registered office at Ratajova 1113\/8, Prague 4 \u2013 Kunratice, Postal Code 148 00, Company ID No.: 276 50 626,
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 121600 (hereinafter
also referred to as the \u201cSeller\u201d), govern the terms and conditions for the purchase of the Seller\u2019s Vouchers through the Seller\u2019s online
shop, including the procedure for entering into a Purchase Agreement between the Seller and the Customer,
their respective rights and obligations arising from or in connection with the Purchase Agreement, and the procedure and conditions
for the use of a purchased Voucher. These Terms and Conditions further include complaint-handling terms, delivery and
payment terms, and information concerning the provision and protection of personal data and out-of-court dispute resolution,
including commercial communications.
The operator of the online shop available at https:\/\/eshop.amenity.cz and the provider of services
paid for by means of a Voucher is:
Amenity Resorts s.r.o., with its registered office at Ratajova 1113\/8, Prague 4 \u2013 Kunratice, Postal Code 148 00, Company ID No.:
276 50 626, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No.
121600
Contact details:
Address for service: Ratajova 1113\/8, Prague 4 \u2013 Kunratice, Postal Code 148 00
E-mail: obchod@amenity.cz
The above details shall also serve as the contact details for handling matters under these Terms and Conditions
and the applicable legislation concerning, in particular, the purchase and redemption of Vouchers and the operation of the online
shop.
These Terms and Conditions are published on the website https:\/\/eshop.amenity.cz<\/a>. By submitting an Order
within the meaning of these Terms and Conditions, the Customer confirms that the Customer has familiarised themselves with their
contents (the Seller\u2019s pre-contractual information and the information provided on the Website form an integral part of these Terms and Conditions),
that the Customer expressly and unreservedly agrees to them in the wording valid and effective
at the time the Order is submitted within the meaning of these Terms and Conditions. These Terms and Conditions
form an integral part of the Purchase Agreement.<\/p>\n
Purchase Agreement means an agreement entered into between the Customer and the Seller, the subject matter of which is
the Seller\u2019s obligation to deliver a Voucher to the Customer and the Customer\u2019s obligation to pay the agreed price for the Voucher
under the terms and conditions stipulated in the Purchase Agreement and these Terms and Conditions;
Customer means a person who is interested in purchasing a Voucher and\/or has purchased a Voucher;
Voucher Holder means a person who lawfully has the Voucher at their disposal and redeems it, or
presents it to the Provider for the purpose of paying for the Provider\u2019s Performance, and such person may be
different from the Customer;
Seller means Amenity Resorts s.r.o., with its registered office at Ratajova 1113\/8, Prague 4 \u2013
Kunratice, Postal Code 148 00, Company ID No.: 276 50 626, registered in the Commercial
Register maintained by the Municipal Court in Prague, Section C, File No. 121600;
Provider means the Seller;
Provider\u2019s Performance means the provision of services by the Provider, namely services offered
by the Provider at its Amenity Resorts properties or Hotel Bouda Helena, as selected by the Voucher Holder, pursuant to a Service Agreement entered into between the Voucher Holder and the Provider;
Service Agreement means an agreement entered into between the Voucher Holder and the Provider,
the subject matter of which is the Provider\u2019s Performance;
Consumer means any natural person who, outside the scope of their business activity or outside
the independent practice of their profession, enters into a Purchase Agreement with the Seller or otherwise
deals with the Seller;
Value Voucher and Discounted Voucher mean documents issued by the Seller in electronic form which enable the Voucher Holder to pay in full or in part for the Provider\u2019s services up to the amount of the Voucher\u2019s nominal value (except in the case of a Discounted Voucher, as further specified below), while
the Voucher Holder shall agree the provision of the selected services with the Provider under
a Service Agreement.<\/p>\n
a monetary value that may be applied towards payment for the above services during the Voucher\u2019s period of validity
(two years from the date of purchase). The prices of the Provider\u2019s services may
change during the Voucher\u2019s period of validity. The nominal value of a Value Voucher may be selected freely by the Customer (subject to a minimum value of CZK 1,000). The Voucher value may be used to pay for accommodation, wellness services, activities, rental services, or lunch or dinner at the restaurants of Amenity Hotels & Resorts and Hotel Bouda Helena. A Value Voucher does not have to be redeemed in a single transaction, may be used across different dates and resorts, and may be redeemed progressively until its total value has been exhausted.<\/p>\n
Services means accommodation, catering services depending on the resort, access to swimming pools and wellness facilities, bowling, and other sports activities provided at the individual resorts in accordance with the Provider\u2019s current offering at the relevant resort.
A Voucher shall contain, in particular, the designation of the Services covered by the Voucher, including the type of Voucher, the Provider\u2019s details, the date on which the Voucher expires, and the Voucher\u2019s unique numerical code;
Voucher Price has the meaning assigned to it in paragraph 3.1 of Article 3 of these Terms and Conditions;
Civil Code means Act No. 89\/2012 Coll., the Civil Code, as amended;
GTC means the general terms and conditions governing accommodation at the individual resorts operated by the Provider, available at https:\/\/eshop.amenity.cz\/vseobecne-obchodni-podminky\/, or, as applicable, the terms stipulated by the Provider for the use of other services (such as visitor rules).<\/p>\n
1.2<\/strong> The Seller\u2019s pre-contractual information for Consumers:
a) the costs of means of distance communication do not differ from the basic rates charged by the Customer\u2019s internet or telephone service provider; the Seller does not charge any additional fees;
b) the Consumer has the right to withdraw from the Purchase Agreement under the conditions, within the periods and in accordance with the procedure set out in Article 5 of these Terms and Conditions;
c) in the event of withdrawal from the Purchase Agreement, the Voucher shall be invalidated; the Customer shall bear no costs associated with
returning the Voucher, as the Voucher is not physically returned;
d) the Consumer may address a complaint to the supervisory or state oversight authorities specified, in particular, in Article 6 of these Terms and Conditions.<\/p>\n
Agreement and the redemption of the Voucher which are not expressly governed by these Terms and Conditions shall be governed by the Civil
Code, as amended, and Act No. 634\/1992 Coll., on Consumer Protection, as
amended (hereinafter also referred to as the \u201cConsumer Protection Act\u201d). Where the Customer
or the Voucher Holder is a person other than a Consumer, any relationships, rights and obligations not expressly governed by these
Terms and Conditions shall be governed by the Civil Code. The foregoing shall apply mutatis mutandis to relationships arising from the Service
Agreement, provided that relationships arising in connection with its conclusion or resulting from the Service Agreement
shall be governed by the applicable separate general terms and conditions (GTC).<\/p>\n
and other related legal relationships.<\/p>\n
divergent provisions shall prevail over the corresponding provisions of these Terms and Conditions.<\/p>\n
only in the Czech language, unless the Seller and the Customer agree otherwise.<\/p>\n
the Consumer to access it.<\/p>\n
affect rights and obligations arising during the period of validity and effectiveness of the previous version of these Terms and Conditions.<\/p>\n
the data entered at the individual steps. The data stated in a submitted Order shall be deemed correct and
binding. The Customer must notify the Seller of any change thereto without undue delay by e-mail sent to
the address specified in the introductory section of these Terms and Conditions. The Customer shall submit the Order by clicking
the \u201cSubmit Order\u201d button. Upon submission, the Order shall be binding on the Customer. The Seller informs
the Customer that the Order is placed without selecting a method of delivery or payment, as Vouchers are always delivered
by e-mail to the address stated by the Customer in the Order, and payment of the Voucher
Price is always made online by payment card.
In the second step, the Customer shall be prompted to pay the Voucher Price through the payment
gateway (see Article 3 of these Terms and Conditions), following the instructions
provided on the Website. The Customer shall receive confirmation of successful payment of the Voucher Price
by e-mail sent to the e-mail address stated in the Order. Within 72 hours of successful payment, the Customer shall also receive an invoice for the purchased Voucher.
If payment of the Voucher Price is unsuccessful or the Voucher Price is otherwise not paid, the Order
shall be cancelled and a new Order must be placed. The Customer shall be informed thereof immediately
through the Website.<\/p>\n
In the next step, the Customer shall be prompted to pay the Voucher Price through the payment
gateway (see Article 3 of these Terms and Conditions), following the instructions
provided on the Website. The Customer shall receive confirmation of successful payment of the Voucher Price
by e-mail sent to the e-mail address stated in the Order. Within 72 hours of successful payment, the Customer shall also receive an invoice for the purchased Voucher.
If payment of the Voucher Price is unsuccessful or the Voucher Price is otherwise not paid, the Order
shall be cancelled and a new Order must be placed. The Customer shall be informed thereof immediately
through the Website.<\/p>\n
on the Website from which the Order was submitted and by e-mail
sent to the e-mail address stated in the Order. This step shall constitute the Seller\u2019s acceptance
of the Order.<\/p>\n
all of its elements required by the Civil Code have been agreed.<\/p>\n
3.2<\/strong> The Customer shall pay the Voucher Price before delivery of the Voucher by cashless payment through the payment
gateway using a payment card. Payment processing is provided by the Seller\u2019s contractual partner.
Sensitive data entered by the Customer into the online banking system are protected by
the banks\u2019 payment gateways and are not made available to third parties. Payment processors receive only
the transaction information communicated to them by the bank in connection with the submitted transaction.<\/p>\n
(internet connection costs and telephone charges) shall be borne by
the Customer. Costs associated with payment of the Voucher Price pursuant to paragraph 3.2 of this Article 3 shall be borne by
the Seller.<\/p>\n
only before the expiry of its period of validity, which is two years from the date of issue. The expiry date
is stated on the Voucher. If the Voucher Holder fails to use the Voucher during its
period of validity, all rights and obligations associated with the Voucher shall expire upon the expiry of that period, without any entitlement to a refund of
the Voucher Price or any other performance.<\/p>\n
equal to or higher than the nominal value of the Voucher. If the price of the service is lower than the nominal
value of the Voucher, the difference shall remain as a credit balance on the Voucher, and the Customer may use the remaining value in connection with another booking at a different resort and on a different date. Any amount by which the price of the service exceeds the nominal value of
the Voucher shall be paid by the Voucher Holder in the manner agreed with the Provider and in accordance with the GTC.<\/p>\n
may be transferred to another person, as it is not issued to a specifically named person. A Voucher Holder who redeems it with
the Provider shall have the same rights as the Customer, except for the right to withdraw from the Purchase Agreement and
the right to exercise rights arising from defective performance under the Purchase Agreement, which vest exclusively in the Customer.<\/p>\n
theft or damage, and any entitlement to redeem the Voucher shall lapse in such cases.<\/p>\n
conditional upon attainment of a specified age or possession of a particular qualification, the Voucher may be redeemed only by
a person who satisfies such conditions. Otherwise, the Provider shall be entitled to refuse
the Voucher.<\/p>\n
the Provider before the expiry of the period for withdrawal from the Purchase Agreement.<\/p>\n
may be transferred to another person, as it is not issued to a specifically named person. A Voucher Holder who redeems it with
the Provider shall have the same rights as the Customer, except for the right to withdraw from the Purchase Agreement and
the right to exercise rights arising from defective performance under the Purchase Agreement, which vest exclusively in the Customer.<\/p>\n
conditional upon attainment of a specified age or possession of a particular qualification, the Voucher may be redeemed only by
a person who satisfies such conditions. Otherwise, the Provider shall be entitled to refuse
the Voucher.<\/p>\n
the Provider before the expiry of the period for withdrawal from the Purchase Agreement.<\/p>\n
by withdrawal from the Purchase Agreement by the Seller or the Customer on grounds provided for by
the Civil Code. Termination of the contractual relationship shall result in invalidation of the Voucher, which
the Seller shall carry out, in the case of termination by agreement, as of the agreed termination date and, in the case of withdrawal, as of
the date on which the Purchase Agreement is cancelled.<\/p>\n
been concluded. In such event, the Seller shall refund the Voucher Price paid by the Customer
within 14 days of withdrawal from the Purchase Agreement, using the same method by which it was
received from the Customer, unless the Customer specifies another method. In addition to the methods stated above, the Seller may
always refund the funds by transfer to a bank account specified by the Customer or to the account from which
the funds were remitted in payment of the Voucher Price, unless the Customer specifies another account within five days of withdrawal from the Purchase
Agreement. By accepting these Terms and Conditions, the Customer consents to the transfer of funds in accordance with the preceding sentence, provided that
no additional costs are thereby incurred by the Customer.<\/p>\n